Coronavirus update for Glowing Stoves customers.

Coronavirus update for Glowing Stoves Stove installations and sales in Somerset.

We want to keep you informed about what we are doing in response to the coronavirus outbreak.

Coronavirus update for Glowing Stoves

How are Glowing Stoves preparing to deal with COVID19?

Glowing Stoves are taking the threat of Coronavirus very seriously. We are following the very latest government advice to protect our customers and colleagues and will continue to trade. However, in light of this corona virus, we will currently only work under certain conditions.

Social distancing.

We kindly request that our customers DO NOT ENTER the work areas where a wood burning stove installation is being carried out. This includes installation and commissioning. When we explain how to operate your stove, we will be wearing a mask and gloves and request a minimum 2-meter distance.

If you have ordered a stove through us, we are happy to deliver albeit under social distancing constraints.

We will observe safe practice guidelines and will wash our hands upon entry to any home or business. Our staff will also carry sanitiser and wipe down tactile areas, eg door handles, water taps, etc. When collecting materials and components, our suppliers will either deliver to us direct or we shall collect at designated times, where no persons are present.

If any of our customers are showing any signs of the virus, please tell us immediately. We can then take further precautions.

Many of our suppliers have shut down but some are still operating with a limited service. An example of this can be found at Mi-Flues and Flue and Ducting. Please understand that although we carry a substantial stock of flue liners and components, our supply chain has been badly hit.

 

While this is a challenging time for everyone, we believe that if we all pull together as a nation Coronavirus will be beaten. Glowing Stoves have put into action these practices to ensure our services are delivered safely.

For more info on this highly infectious disease please visit our government guidance. We hope that our Coronavirus update for Glowing Stoves gives you confidence in our safe working practices.

Thank you for your patience and understanding.

Please call us for more info.

James Perry (Director)

Glowing Stoves